Refunds Policy
We work very hard to curate only the very best products for you. We are happy to accept product exchanges in case of manufacturing defect or defective product
For exchanges, we must be notified within 48 hours of receiving the goods. The goods must be delivered at the buyer’s expense to the seller’s warehouse in original condition and packaging. Where goods are returned in damaged or substandard condition to the seller, additional fees may be charged. Freight charges are not included in any refund.
Cucu Babystore has a strict no returns, exchanges or refunds policy across the website, due to change of mind or for order not accepted upon Arrival
Cucu Babystore has a strict no returns, exchanges or refunds policy across the website, due to change of mind or for order not accepted upon Arrival
Initiating a return request:
Write to us at within 48 hours of receipt of the product along with photos and the reason for return. If it is later than this, write to us and let’s work together to see what we can do.
We will approve the return request if it is a returnable product. We will provide detailed instructions by email regarding pick-up. This will involve minimal hassle to you, we promise.
We will approve the return request if it is a returnable product. We will provide detailed instructions by email regarding pick-up. This will involve minimal hassle to you, we promise.
Cancellation
In case you change your mind You may cancel your order within 24 hours of placing your order by emailing at svmnaturals@gmail.com
no cancellation or refunds can be accepted, if the cancellation request is sent after 24 hours of placing your order.
After the cancellation is approved your request for cancellation will be processed in 2 business days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return of Goods
Goods supplied in accordance with an order can only be returned with the express approval of the seller or if the products are defective or damaged. If you wish to return faulty goods you need to notify “CUCU BABYSTORE” first by phone, or email within 48 hours of receiving the goods. Where goods are accepted (either for replacement, repair or refund at the discretion of the seller) they must be delivered at the buyer’s expense to the seller’s warehouse in original condition and packaging. Where goods are returned in damaged or substandard condition to the seller, additional fees may be charged. Returns for orders paid by credit card will be credited electronically back to the applicable credit card account. Returns for orders paid by direct credit will be credited electronically back to the applicable bank account.
Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are refunded within 10-15 days after we receive and process your return.